Refund Policy

Any Return is subject to 30% restocking fee. Returns accepted only with a return authorization by Big Country Customs. All returns must have invoice # printed on the outside of the package. No return on custom machined, fabricated or Special ordered parts we do not carry. Returns must be in original condition, no paint, not installed, and no damage. Returns that have been installed or modified will be returned to the sender at their expense. Big Country Customs takes no responsibility on Shipping/Handling charges. No returns for any reason after 15 days. If a part is believed to be incorrect we require that the part be returned to us at customers expense until we receive the part and inspect it. All parts that leave Big Country Customs run through a check list, and are in complete good condition when they leave. Packages that are damaged in transit and may have missing parts are not responsibility of Big Country Customs, they are of the carrier. You must make a claim with the carrier. If you need replacement parts before the claim is final, you will need to purchase new parts. If Big Country Customs receives a claim check, we will issue in store credit to you. You must notify missing or incorrect parts to Big Country Customs within 48 hours of the package delivery date. Parts not disclosed within this time frame are the customers situation.

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